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I'm using a Verizon Network Extender model SKU: ASK-SFE116 in a congested area with poor service. We have around 10 numbers that NEED access to this extender, but at times up to 20+ devices are trying to connect which is causing CPU overload errors on the extender, dropped calls, and users cannot connect. I've spent over 3 hours on the phone with Verizon technical support, elevated to specialists but they are clueless on how to add the device to My Verizon so I can log in and manage the modes (open, closed, hybrid). Using the MAC they see the device registered under my number, but are saying it cannot be added to My Verizon and their is no way to manage user group modes. I can access the device using the IP to log in as administrator directly to the extender, but this only gives access to the devices error log, current number of devices connected, peak number of devices connected, GPS, and transmit/signal db strength.