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Who I have the same questioned this topic

can't login to account phone is broken
Enthusiast - Level 1

I dropped and broke my phone last night and am trying to login to my account to order a new phone, but it keeps trying to verify the login by sending a text to my broken phone. I called customer service and they said all they can do is order a new phone for me; they can't reset my account or help me get in.

I don't know what phone I want to buy and would like to get into my account, look at phones and order one myself. Is there really no way for me to get into my account?

This seems ridiculously stupid.

Who I have the same questioned this topic