Who I have the same questioned this solution

Thanks for following up. Good to read the last rep created an escalation / investigation for your Visual Voicemail dilemma. You can rest assured a resolution will arise for this issue. If you need further support regarding this problem, do not hesitate to reach out, we are always here for you.

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support. https://www.verizonwireless.com/support/troubleshooting/

Thanks for being the best part of Verizon.  ~Gilbert