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Re: Home Phone stops working several times in 2 months
Community Leader
Community Leader

The ONT at your mom's is on the outside of the house. It is inside of the white enclosure that was used with the old ONT.

The inside box would likely be the ONT's  power supply "brick".

The only way to know for sure how the telephone wiring is setup would be to physically trace it out starting from the outside ONT on in as far as possible.

If there was a problem with the ONT of the fiber optic feed, other services that she might have (cable TV and/or Internet) would crash at the same time as the telephone.

My hunch is still towards the alarm barging in, but that is just a guess on my part.

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