Who I have the same questioned this topic

I've been stuck with what seems to be a fairly common issue with Fios.  

"Your order is pending.  Thank you for placing your order. Check status.  Your curernt plan will be updated in about 5 minutes, and you may then place any additional orders." 

Clicking on the check status feature takes me back to the Fios home page.  I can't make any changes or even quote to look at any changes to my account.   How does this get resolved?  It's been going on for months now.