Who I have the same questioned this topic

Hi there,

When I bought my Verizon MiFi 8800L jetpack hotspot, the idea was to be able to work remotely on my laptop. I specifically purchased this product because Verizon's website says it works in over 200 countries. Before going abroad, I called Verizon about 3 or 4 times to MAKE VERY SURE that it would actually work in those countries from the list.

The first three agents had no idea what I was talking about and didn't understand what a hotspot is. They thought I meant the capability of my iPhone to turn into a hotspot, and kept trying to sell me the $10/day international travel pass for my phone. I kept saying no, I'm not talking about my phone, I have an entirely separate device called the 8800L jetpack, this is what I'll be using to work on my laptop. Do I need to purchase some kind of separate data plan for the hotspot to work abroad? They were stumped. Finally one guy told me no, I don't have to purchase any extra data. I can just keep paying my monthly fee that I already pay for the hotspot to work domestically, and it will work in the 200 countries it's supposed to work in. I took his word for it because I can't find any information on the internet explaining this further.

When I arrived in Europe, lo and behold, the hotspot doesn't work. 

At this point I'm back home so it doesn't matter anymore, but just for reference I want to understand the situation. What am I supposed to do to make the hotspot work in the advertised locations? 

Thanks.