Hello Michael021. We have been advised that there has been an issue impacting the Device Dollars. The good news is that worked on this issue, and it should have been resolved. We are here, and ready to assist if you still need help. If you preferred a different platform for assistance, we offer alternate channels in which we can gladly assist. Check them out here: https://www.verizon.com/support/contact-us/
~Ivone