OK I have remote P265. It worked up until a few days ago when Verizon sent out an update. Now the volume takes a long time to come on after I turn TV on. Then if I use the MUTE button, it takes a long time to work and when I toggle it again, the VOLUME stays off. I have followed the older solutions in the Forums and they do not work. There is no Voice Remote choice in my System menus. I have restarted router etc. and I have programmed the remote several times. BUT nothing works.
Solved! Go to Correct Answer
