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Changing banks and trying to re-set up auto pay
2Tru1
Enthusiast - Level 2

My wireless account is 17 years old. I have been on paperless billing for many years. My bank bill pay service sends payment every month after I review my bill online and authorize payment. I am changing banks now. New bank says Verizon is eligible for eBill. I filled it all out and system rejects setting up eBill with this message 

‘Your account is already successfully enrolled in the eBill program. Please contact Verizon Wireless for details’. But it’s not.

I have chatted or called into Verizon 3 times. They can’t see any eBill set up. They tried to help me set up auto pay instead. It was unsuccessful as there is a message that states ‘You are unable to manage Auto Pay due to previous payment history and restricted payment options.’

Maybe I need a supervisor in Financial Services to look at my account? Or tech support?

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Who I have the same questioned this topic