Who I have the same questioned this topic

Background - I was with ATT for over 18yr - we were sold to move to Verizon. We have 7 mobile lines and 1 land line that was ported - all received new Iphones.
We have the 5G plans on all. I went through this NFL Sunday ticket "Free" offering with a fine comb. NO where did it say you need to be on a "Shared Plan"

I was on yesterday with a rep - he said YES you qualify. Upgrade your one line to Unlimited Plus. Tomorrow you will get steps to activate. 
Today - NO Steps sent. Get on support - New rep 'Sorry he "Missinformed You" YOu need to be on a Shared plan.
I complained and was not offered the NFL package but $200 for inconvenience(essentially the Lie and lack of transparency).
Anyone else experienced this? I told the rep - if i keep complaining here we'll get to $449 - might as well provide an unhappy customer the package, No? Guess not. Terrible. I'm not considering leaving - taking all my lines back to ATT at least they gave me the NFL package for free to stay and did it 2x.