Verizon website authentication is a mess!! I work in a facility where I cant have my cell phone turned on or with me. I used to be able to log into VZ online to send text messages and authenticate via email. They removed that capability. I turned off 2 factor authentication because it ONLY gives you the option to use your cell to verify. Now with it turned off, it STILL forces me to use my phone to verify. Why does Verizon make it near impossible for customers to access their accounts??? We have passwords, security questions, pin access for account changes, and you still make us verify via our cell??? Stop assuming that customers will always have their cell phone to verify something, it's frustrating!!
