Who I have the same questioned this topic

As a new customer to Verizon, this has been the most horrible experience.   Verizon is unable to live up to the NFL Sunday ticket promotion.  As a consumer you cannot get the issue resolved.  It becomes an endless loop of escalated ticket, poor customer service and an inability to reach an actual manager who can assist.     #NFLSUNDAYTICKET

Why do you put all the work on the customer to resolve your issue?

Why can't I get a manager to call me and resolve an issue immediately?

Why do I have to wait 2 days, 5 days, 10 days for a ticket to be resolved?

It is ridiculous.  Customer value and loyalty obviously means nothing to Verizon.