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Home Depot $200 Gift Certificate Not Received
Enthusiast - Level 2

I Signed up for Home Internet 5G with the clear representation  and offer of  an Xbox S console or a $200 Home Depot Gift card.  I tried to choose the $200 Home Depot. On 8/22/23  email I received giving me directions for claiming  either either items and it  didn't work. I called on 8/24 and the issue was being sent to the Escalation Dept.  and agent said I would be emailed a ticket number . Never sent .

On 9/6 I called again after being transferred to 6 different agents ,Hung up on a few times and finally on 9/6 I received an agent who sent me an email to confirm that the ticket # for the Home Depot was created on 8/24/23 and I should expect an update on by 9/8 /23 . 

Still NO Followup or Home Depot Card or any contact from Verizon.

I can see the offer on my account but every time I try to claim it, it gives me a 'contact us' message. This is most disturbing 

This is consistently a major issue to many Verizon customers who signed up.

Who I have the same questioned this topic