I reluctantly agreed to upgrade to an iphone 14 as I was promised it would not be an additional charge with our plan if I traded in my existing phone.
The promotional credit has never been applied to my bill even though the phone was received in June. I've called or texted 5-6 times since then and every time I am told the credit will be applied but they say the phone is lost, or received but they have to follow up. Every time I call the very nice agent promises to look into it, get back to me in 5 days, and then I never get a follow up - and every phone call or text takes me an hour. I have been a customer for over 20 years and am extremely frustrated and want to end our 5 lines and verizon fios service, because I've never had a customer service experience like this.
If this does not get resolved in the next week I will be filing with the Better Business Bureau and FCC and will begin migrating all of our business with Verizon - and will not look back.
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