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webrider
Enthusiast - Level 2

When I purchased my two new phones, part of the purchase consideration was the price of the phones and a promised credit as an incentive to move to the 5G phones. I did that, and the expected benefit was prorated across several years (3?). Verizon recently announced a price increase and I was upset about that, because I'm retired and live on fixed income.

 I called and the rep told me to change my plan to the "new and better" unlimited plan because it would automatically adjust and I'd be paying less each month through the end of my contract. Very good news to me, as before mentioned fixed income.

 Well, the real result is that the Verizon price increase was temporary and my bill which went down because of my change to the new plans just jumped up to even more than the announced price increase I had wished to minimize.

 I was assured this wouldn't happen and after spending several hours on live chat with a rep he told me that the plan wouldn't allow the previous agreed to promotional credit and I had to move to an unlimited plus plan (which has features I neither need nor want).

 So I had a contract agreed to when I purchased these phones which I carefully calculated to allow me to stay within my limited budget. However, the new plan which was supposed to protect me, REMOVED MY AGREED TO PROMOTIONAL CREDIT WITHOUT INFORMING ME IT WOULD HAPPEN.

Verizon is reneging on my promised discount. They may be using nice words about it is no longer available, but they initiated the change and then removed my discount. Shameful.

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