Who I have the same questioned this topic

I have tried to report a landline outage on VZ website for almost an hour.  Chat bot demands that I log in.  I am logged in.  I tell it as much and it wants to reset my credentials.  VZ web site shows I am logged in.  This is an endless loop of poor customer service.  Anyone have a direct link to something close to a literate human being who might be able to help me?

Thanks.