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How do I get complaints through to top management?
HILSUR48
Newbie

I have two issues.  One after 12/11/23 I can no longer use my computer for texting. however, apparently Mac/Apple still will be able to do so.  Absolutely unhappy over this decision and loss of service feature.
Two I do not want to deal with any 2-step authentication to sign into my account.  I want to sign in and be done.  I absolutely despise having to have my phone nearby to allow me to sign in on my computer.

I want upper management to be made aware of my issues.  Customer service people are friendly but can only notate and cannot push the issues up the chain.  A simple supervisor has no additional authority.

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Who I have the same questioned this topic