Who I have the same questioned this topic

I placed an order online for the IPhone 15 Pro max but for some reason, the order was never fully processed.  I contacted the nearest Verizon store and they placed a new order for me and put in a request to cancel the original order.  I received the phone and proceeded to send in my trade-in.  The phone sent in was in pristine condition and I expected to receive the full $830.00 credit.  I then receive an email stating that I was only given a $225.00 credit.  I did notice that the trade-in was applied to the wrong order number (the one that was not processed).  I'm hoping that is the reason for the low trade-in value and the issue can be fixed and applied to the correct order number.  In any case, had I known the value would drop that significantly, I would never had turned in the phone.  I could have personally sold it for much more.  We purchased a total of 2 IPhone 15 Pro Max on our account and received only a $225.00 credit?  It makes no sense.