I posted about this issue about a month ago a few days after Fios was installed. Well I am now a month into having Fios internet and Fios TV. Both were installed by a Verizon tech. The Fios TV has not worked properly since day 1. Several times a day the picture locks up and then I get a VMS connection fiostv vms is not reachable error. I have to reset the box a few times and then it will work again until a few hours goes by and it happens again. Verizon has been to my house several times and the issue has not been resolved. It apparently is not a problem with the hardware and is a Verizon backend issue that they have been working on. The past few days the problem has gotten worse. Lately it might not display the VMS error message and just go to a black screen. Then a minute will go by and it starts to work again only to go black again moments later in a vicious cycle. Picture also pixelates like crazy. It makes watching tv unbearable. It happens on all channels and on dvr. I’ve contacted Verizon numerous times and they are “working on it”. I’m about to bow out and go back to spectrum. I may keep Fios internet but I’m not sure how that will work out monetarily as I’d need to keep the CR1000 router and E3200 extender and right now the extender is free. Not sure what costs will be if I only keep Fios internet. Same thing for going back to spectrum tv. Prices seem better when bundling so I may have to just go with spectrum everything. This has been a super frustrating experience switching to Verizon Fios and I’m very disappointed ever since I switched. I don’t understand how Verizon can’t figure out what the problem is. I never really had problems with spectrum, I switched mostly because of price increases. Cable or internet would go down maybe two or three times a year for an hour tops. I live in a newer house (only a few years old). Wiring in the house is all new. It amazes me that it seems the problem can’t be solved. Short of a complete new install which I’d be fine with happening, I really don’t know what else can be done. A month of “we are working on it” isn’t acceptable at this point. The set tv box was replaced as was the vms box. Maybe the router needs to be replaced. I don’t know. If it was the router I’d think my internet would go down but it doesn’t. I still see connection to my cellphone and other devices. I can usually stream tv on a different tv w a firestick when this happens but sometimes that won’t work either. I’d think Verizon would know but they don’t seem to. I just want to watch tv. These problems happen everyday several times a day. Like I said the past few days have gotten even worse. It’s unwatchable.
