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Device Not Eligible for authorization

I added a new line and I’m trying to change the phone number to a new one rather than the one Verizon assigned. When I go through the whole process, it saying that it can’t do it because I have no devices that are eligible to send an authorization code to.  The lines are up and running for talk and text. I’ve received authorization text before and my number was properly and official transferred because I received a confirmation text. Not sure what to do. 

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