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I am trying to figure out how to get the Forward Program discount. This page says "Get Verizon Home Internet for free with the ACP and Verizon Forward Program discounts."
I have new 5G service for $45/month. I have ACP for $30 off per month. That's $15/month. How do I get the Forward program discount applied. I talked to the rep and they thought it might be automatic, but I see the ACP credit is already applied, but not Forward. There is very little info on Forward except on that page: " Existing customers who qualify for ACP will automatically qualify for our Verizon Forward Program as well. Once you confirm your ACP qualification with Verizon, you'll see updates in plan pricing on your bill. " I checked Reddit and people talked about being escalated to supervisors for this, but it seemed from that text above that it should be automatic?
Can someone from Verizon verify that the Forward plan is being applied?
While I'm at it, how long does it take to see the promotional item offered. I was offered either $200 Amazon GC or And Echo Show. But it said I would get an email on it or there would be a tile in the My Verizon app and I have neither. I have 60 days to claim it and it's only been a couple weeks so I'm not worried about it yet, but it did not say there would be a delay so I have no way of knowing when I will receive anything regarding how to get this gift certificate.