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I've been getting jerked around by text and phone support for 9 days with a unresolved ticket thats being ignored. All devices on the account drop service while on a specific tower (home tower) all day long.
First they told me there are trees in the way (you know because new forest just sprung up between me and tower over night in the winter). So I drove to multiple locations still using this same tower and issue continued. then they finally tell me its a tower issue, I think its going top be fixed. its 3 days later and still not fixed. I call to complain again and they say there is no issue with the tower and they arent doing anything else about it.
Put out a post on the local facebook page and multiple people have same issue all starting the same date but verizon isnt doing anything about it and claiming poor coverage when the area has never experienced poor coverage before that date.
Can't use any verizon device at home more than 15 minutes without it going into SOS or no service mode after 20 years of all devices working fine.
Im fed up with this company