Accessibility Resource Center Skip to main content
Get iPhone 16 on us with select Unlimited Plans. Online Only. | Buy. Or get up to $540 when you bring your own phone. Online only.  |  Details
end of navigation menu
Verizon Lost My Trade In
jasonraper
Enthusiast - Level 1

In April of 2022 I traded in an iphone 12 mini through a promotion and was supposed to receive a credit. Verizon mailed me a box to ship the device back in. I took my Iphone 12 mini and placed it in the box, shipped it out through their label and carrier (UPS), received an email from Verizon that UPS had received my package and no other action was needed. 

Now, 17 months later when I go to upgrade to a new device the credit is no longer on my account. Verizon has no information on their side. I have several emails sent directly from Verizon regarding this trade in but somehow Verizon has lost all the information they sent me. 

I cannot look at the tracking anymore because it has reached the 120 day limit from UPS either. 

I find discussions on this community about customers with the same issues but never find anyone who has had this resolved. I am quite upset because I mailed a good phone out with the good faith that Verizon would credit me. I could have kept the phone if no credit was going to be applied. 

Has anyone had this issue resolved? Or did they have to take it to small claims?

I would prefer to have this resolved. I would like to remain a customer and not have to go to court if possible. 

Who I have the same questioned this topic