Hello, posting on behalf of my fiancé cause this has been bothering both of us since we started this. My fiancé is a Verizon employee through Best Buy and has sales maker so he decided to switch from T-Mobile to Verizon and also get and internet gateway so we can save on insurance. Since we started the process of switching, we have had nothing but problems. We were able to pick up the gateway but it won’t connect and the iPhone he ordered was cancelled tonight for not being picked up by the 30th (it was only the 29th) and he never even got confirmation it was shipped. Worst of all, we can’t log into the Verizon account to see what’s going on, it’s like the account doesn’t exist! Every time we’ve called support we’ve been given the run around (when we’re actually able to get ahold of someone) and we’re genuinely fed up. Does anyone know of anything that can be done or can someone please help us figure this out so we can actually use the products we’ve paid for???
