I recently added a line (Christmas present for my son) on Dec 25th. After picking a plan and getting some great discounts (19 year customer), the one time bill was $155.23 with the new bill being $107.87. There were issues getting the phone to send/receive text messages so I spent the next few days with CS trying to get it fixed. At some point I got a request to reset the account (a message I had to approve before they could continue since it was technically a plan change). That change would have increased my bill by about $40/month and I refused. They tried other things and eventually got it to work.
I had a concern that they were just "trying" things since they could not figure it out for days, and that this approach was going to change my plan even without my authorizing it. I took screenshots of my account and waited. Weird how Verizon does not send number anymore but directs you to go to their website to see bills.
SURPRISE SURPRISE, my bill is now about $40 more a month. The rep said someone on the 29th changed my plan and that is why it is now more. I told them I did not make a change, I did not approve a change and I want it changed back...crickets.
I may or may not have someone looking into it...just chatted with CS and was told that online bills are just estimates and can change so I just need to pay whatever the bill is when I get it. No mention about any open ticket/issue.
The FCC asks that we work with a company and they have 30 days to respond, so that is what I am doing. I am just curious if anyone else got a "plan change" this holiday season and are in the same boat.
