Hi, I have a Samsung Galaxy S22 Ultra 128GB in Green. The device is 14 months old.
On 01-10-2024, my device abruptly disconnected from Verizon's network. I tried the network reset, no change. I called 611 and the agent refreshed the signal to the IMEI and the service was restorted.
- Until -
On 01-11-024, my device abruptly disconnected from Verizon's network. I tried the network reset, no change. I called 611, and the agent refreshed the signal to the IMEI, but the service could not be reconnected - james, the Verizon Agent, indicated there appears to be an issue with the eSim. I asked for an explanation of the error but was only told of a possible solution. That solution is to wait 12 hours with no service to the device; then I will receive a call back on another line to troubleshoot. The solution here implies (as it is now) that the device is a glorified MP3 Player; restoring the functionality as a cellular device is not guaranteed.
Has anyone else experienced this type of problem and if so, how was it resolved?
