An unauthorized charge of $263.15 was taken out of my bank account on 1/11/2024. My bill is due on the 20th of every month, and had just been paid on 12/29. I paid a late fee as it was past due. I am NOT signed up for automatic payments. My account is now overdrawn and a couple of transactions were not paid because of NSF. Customer service representatives initially said it would take 3 to 5 business days to get the charges reversed. I explained that was unacceptable as they had no authorization to take any money out of my account, and my bill wasn't even due until the 20th. After arguing for approximately an hour, I was told it would be reversed in 24 to 48 hours. When it wasn't I called again, to be told 10 days, and finally given a promise date of 1/22. Still nothing. Called again and was furious when told the countdown started all over again. Does anyone know who I can contact, beyond and above customer service? I've been a customer for 11 years... please I'm desperate.
