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I am writing to express my ongoing concern regarding the connectivity issues I have been experiencing with my iPhone 13 Pro for nearly a year now, particularly while above ground in Brooklyn and Manhattan.

Despite my previous engagements with your team and the offered resolution, the problem persists. In your latest communication dated January 12, 2024, it was conveyed that all available options had been exhausted to address this matter comprehensively. While I appreciate the efforts made to resolve the issue, I regret to inform you that my iPhone continues to enter SOS mode spontaneously, leading to a loss of complete cell service.

I understand the previous offer to waive the $35 upgrade fee for a new device order but not the associated taxes. However, this proposed solution did not effectively address the persistent connectivity problems, as my phone is still encountering issues.

On January 26, 2024, I reached out once again, providing new pictures that validate the ongoing SOS mode occurrences. Regrettably, I have not yet received a response to this latest correspondence.

I appreciate your dedication to customer satisfaction and your efforts to resolve this matter. However, as the problem persists, I kindly request further assistance in finding a comprehensive solution to ensure uninterrupted and reliable service.

Thank you for your attention to this matter, and I look forward to a prompt resolution.