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Problem: Can't add eSIM on Verizon Pixel 8 Pro

I have a Google Pixel 8 Pro. So does my son and a friend of his. We're all on Verizon, and got our phones from Verizon. The problem is that none of us can download an eSIM. After trying to add an eSIM in the settings, I get to the "Connect to mobile network" screen. However, clicking "Download a new eSIM" immediately goes to a "Contact Verizon" screen. I've tried rebooting the phone, disabling the Verizon physical SIM, turning off mobile data and roaming, removing the SIM card, resetting the network, and multiple combinations of all this.

The phone is not SIM-locked. I put a friend's T-Mobile SIM card in the phone to verify that it is unlocked.

My wife's iPhone 15 Pro, also on Verizon, doesn't have this problem. Of course it doesn't. It's an iPhone.

This is maddening. My son and his friend discovered this issue while in an airport on their way to Europe. They wanted to add an eSIM, just as we have all done before with Pixel 6's. They talked to a Verizon tech who was helpful but couldn't resolve the issue. Verizon thinks it's a Google problem.

I talked to Google technical support after submitting the issue from my phone (Contact Support on the Troubleshoot mobile connection screen). It was a long call because the support person kept putting me on hold to investigate this or that. Ultimately she said that the phone is operating as it should. Obviously it isn't. So is it a Verizon problem?