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My husband created the account owner for our family's phones because that's how the chore split worked out. He is therefore the account owner. But I need to be able to manage the account too, so he added me as an Account Manager.

Even though my husband added me as an Account Manager, my account login says that I am only an Account Member. We tried to fix it, but his account login says that he cannot make me an Account Manager because I am already an Account Manager. In my account I can do nothing for our family account and can only manage my phone.

We've both tried telephone support and have had no resolution there. Does anyone have any idea how to fix this?

Also, online reps we have spoken to suggested that Account Managers cannot do much to manage the account. Does anyone know what Account Managers can do if we get this access issue worked out.

Who I have the same questioned this topic