In the process of moving to Montana, I opened a Verizon Wireless account in Montana in 2021 with a different residence zip code than my billing zip code. Two months after I moved to Montana in 2021, I switched my billing zip code to Montana, I updated my new Verizon Wireless online account so that my residence and my billing address were the same zip code. Since 2021, I have been charged fees, surcharges and taxes for the state of Washington, Snohomish County and the city of Brier, Washington instead of Montana. I have called every month when I receive my bill and the Customer Service Reps tell me that they will refund my money, that they will open a ticket and find a resolution to the issue, etc. It has been almost three years. I am being dinged ~$10.00 - $15,00 every month for Washington state, Snohomish County and the City of Brier fees, surcharges and taxes. There has been no resolution!!! These conversations are on a recorded line.
Tonight, I tried 'Chat' so that it was written down and the CSR suggested that I go to a website, "A Tax Exempt email" "wfmNatTaxExempt@VerizonWireless". This is not a "tax exempt" situation. I have been promised time and time again that the CSR would open a ticket to the tech support to fix this and I would be reimbursed and it is still broken. Montana does not charge the same fees, surcharges and taxes as the state of Washington, Snohomish County and the City of Brier. I am out at a minimum $400 dollars on these charges since 2021, plus the fact that VZW is not paying Montana state the taxes they need to be paid and Washington state is getting money when I DON'T LIVE THERE ANY LONGER AND I HAVEN'T LIVED THERE SINCE 2021!!! This is ridiculous. I am going to send a complaint to whomever will hear it in the Montana Department of Revenue in Helena, Montana. VZW needs to take care of this issue and they need to reimburse me for all of the money that I have paid when it wasn't due!!!!
Wake up Verizon Wireless. I have tried and tried. I have called and called and called. Check your phone records that are on a recorded line!
Tonight, I contacted VZW through Chat. It is written down and the CSR told me to go to a website, "wfmNatTaxExempt@VerizonWireless". This is not a "tax exempt" situation! Verizon Wireless needs to correct this issue after almost three years of me calling to alert them to the fact that fees, surcharges and taxes are not being paid correctly!!! I need to be reimbursed and my account needs to be corrected once and for all. I am ready to close my account and move on, but not until I get my money back!
Thank you. Julie
[email address removed per the Verizon Terms of Service]
