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Who I have the same questioned this topic

Trade-in sent to Whiteland, IN
sbd106
Enthusiast - Level 1

I took advantage of the promo offer to trade in my iPhone for a new iPhone 15 in February 2024. I followed the instructions EXACTLY on the Verizon website and downloaded the return label provided.

I received an email about 2 weeks later form Verizon saying they had not received the trade-in, so I tracked the package through the UPS tracking number. The package was DELIVERED  and RECEIVED to an address in Whiteland, IN - the address that was on the printed label from VERIZON.

I spent an HOUR on the phone with Verizon today because they are now charging me for the (unreceived, so they say) iPhone. This is RIDICULOUS.

I've been a Verizon customers for over 10 years and I'm seriously considering switching after this disaster.

 

 

Who I have the same questioned this topic