I took advantage of the promo offer to trade in my iPhone for a new iPhone 15 in February 2024. I followed the instructions EXACTLY on the Verizon website and downloaded the return label provided.
I received an email about 2 weeks later form Verizon saying they had not received the trade-in, so I tracked the package through the UPS tracking number. The package was DELIVERED and RECEIVED to an address in Whiteland, IN - the address that was on the printed label from VERIZON.
I spent an HOUR on the phone with Verizon today because they are now charging me for the (unreceived, so they say) iPhone. This is RIDICULOUS.
I've been a Verizon customers for over 10 years and I'm seriously considering switching after this disaster.