I have been a victim if identity theft, and I have not been held at all by Verizon. Someone use my Social Security number, and even spelled my government name wrong, and they still allow the account to B open.. Verizon is stating just because I am aware of who the person is even though I have not seen them in almost a year because they went to another state they cannot help and i need to go to civil court. That is unfair because I have submitted every document that’s proves that I am me. I have even went into the Verizon store and showed them my ID and I had an account when I have been a T-Mobile customer since 2017. The name was even spelled wrong and not even the same on my ID. It was missing a letter That means it was not the same Social Security number that was because it is missing a letter. Why would I not know how to spell my own name to submit affidavit fraud and I had to pay to get it notarized and then I called the fraud department again and they told me they couldn’t do anything yet again because I knew the person. I also had a police report/incident report number and they still would not help me . It doesn’t make sense with horizon when I have been with T-Mobile since 2017. Shouldn’t matter if the perpetrator was not aware until almost 4 months later. Tried to get a credit card and that was what revealed the address and the phone number which that evil person was texting me from for a month out of nowhere to ask me for my address to send me a Valentine’s Day gift, which I never got in the next day, I got a hardcopy on my credit. Says Verizon copies are not alert for November when it is not March. I spent a good eight hours dealing with Verizon and the police police station because the police needed a bill with my name on it, but Verizon would not let me into the account even though my Social Security number is mine and I had my ID with me, but I didn’t have the phone because the criminal had the phone and it was sending a pin code to that person and there was no way to get around that so what type of fraud prevention do you have a criminal is having access to a stolen phone that the pin number is going to and the real person is right in your face. Circles inside of the Verizon store on the phone with the fraud department. Verizon Should delete all of my information from their system because I never would ever apply to Verizon so why would I out of nowhere switch to Verizon? I have T-Mobile since 2017
