Who I have the same questioned this topic

I am trying to adjust a billing issue.  

Two weeks ago, I signed up for a Netlix perk ($10) and a Disney perk ($10) and while I was registering the Netflix perk, a pop-up appeared.  I clicked on it thinking it was part of the registration/activation for the account.  No- with that click- – I now have both a $10 Netflix Perk and a $16 Netflix without ads.  I then stopped any further activity and spoke with Verizon on the phone – for 2 hours.  The agent was helpful – she said that the perks would be removed  (as I was frustrated at the overall activation process) and she would open a trouble ticket for the $16 as she could not do it.

Earlier this week I got a text that my bill would be $36 more (the $16 for the Netflix that I do not want; $10 for the Netflix perk and $10 for the Disney Perk).  I spent close to 2 hours online this week and was transferred to 3 different chat contacts.  The last chat contact said I had to wait until October 4 to see if it was corrected; then he stated September 4.  I get billed on the 17th each month.  Then, when I said that I should really be talking to a supervisor he said that the supervisor would do the same thing as he.

What is my recourse to get at least the $16 removed?  At this point, I want all of them removed. The $16 Netflix, $10 Netflix perk and $10 Disney perk.   I can’t seem to get a straight answer.