i'm talking on the home pc.
follow the path i mentioned above from within myverizon?
apparently you haven't used 228/ to activate recently,
i have several times over the last few years when changing/activating from phone to phone for various reasons.
to use 228/1 to activate you still need to key in the # to be activated and use 4 digit # or you get no where andyou'll never get to google until phone is activated.