- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi there, I've had my samsung fascinate for less than a month and I'm having major issues. Almost right away, the phone started dropping calls. It drops every conversation I have at least once. So I went into the store after the second week and they sent me a replacement phone. I activated it and sent away my old phone. The same day, the new phone started dropping calls. So, the next day I went into the Verizon store and they called the tech services and did a switch update, whatever that might be. I'm not exactly sure. The guy gave me my phone back, saying that I should be all set. Of course, this wasn't the case. It kept dropping calls. So then I tried calling *228 and updating my roaming capabilities, still no change. Today, I called the verizon tech services myself and told them about my issue, but all the guy said was that my phone has only recorded two dropped calls since I got it, so he doesn't see anything wrong. He said that I should start recording when my calls drop by hitting # # # send so then they can analyze it more in terms of where I am at the time. I will do this, but I'm sooo incredibly frustrated. They also had me update my roaming capabilities again.
No matter where I am, it drops the calls. I can have no service, or I can have 4 bars and it will still drop. It's not specific to the person I'm calling either. It drops in EVERY conversation. I'm just getting so tired of calling back whoever I'm talking to, just to have it drop again. It's seriously incredibly frustrating and I don't know what else to do. I don't have the money to cancel this phone and pay for a new one.
Anyone have any suggestions?
Solved! Go to Correct Answer