Who I have the same questioned this topic

For everyone who has purchased a NEW phone-- maybe its not so new after all. 

Not only do I have solid concrete evidence of the facts (in writing)  I am really wondering just how many OTHERS are out there.  Recently I purchased a phone at Target through Radio Shack, a Verizon agent. My wife’s phone is a Galaxy Fascinate.  Within the first week several problems were repeatedly occurring. Of course Taget/Radio Shack say that we have to go through Verizon to have the issue resolved.  Verizon anxious to remedy the problem says they will send out a refurbished phone. Hmmm I think to my self if I purchased any other product in this life (new car, tv, computer etc etc) they don’t turn around and give a used one back now do they?  But since this is their policy, we are forced (however, at this time we still are thinking we purchased a new phone from the beginning)  

The refurb comes, still have issues , now this time with ram memory. Not only am i frustrated but I am questioning the Integrity of Verizon/Target/Radio Shack. After a number of phone calls we are blessed to find someone who really is honest, they tell us that the phone (the original phone) was used and that Verizon had knowledge of it since day one since every phone has its own id, its stored on their system when its time to activate a phone.  We are told that we need to go back to Target -- we do and Target says we have to go to Verizon.  We went to the Verizon store in Carlsbad, spoke to Josh the mgr.  --In between that time we were able to get the names of the former owner (and phone number too) and wait till you hear this-- the newest owner of my wife’s previous new phone.  Allow me to recap so it makes sense.

We purchased a (new/used) phone  --major problems

refurb one comes- major problems- learn phone 1 was used

Refurb number 2 -- currently is having problems-  We learn who was previous owner and also learn of the most recent owner of phone number 1.& given a print out.   I contact newest owner and tell her who I am and for authentication give her all the info that I have. She tells me she purchased the phone new from Verizon store on August 16 . On August 12 I received the typical email as everyone does

Remember to return your defective device within 5 calendar days of receiving your replacement device to avoid being charged up to full retail price, which could exceed $500.  I then received confirmation of the phone being received on August 15.  

So apparently, according to the new owner of my wife’s old/new phone she pursed it NEW from  a Verizon store.   Back to how Verizon (store mgr, Josh)  he wanted to know my source of this information (like I was going to give it to him)  he said he would be right back and after 10 minutes returned to tell me that i would have to find the name on my own of the Verizon rep who handles Target.

  I thank him for his time and now I am contacting outside sources since i have told I am on my own. My wife is on refurb number 3 and its also has major problems, But its my promise to Verizon that i will do everything in my power legally and ethically to make sure the news of this is published.