Who I have the same questioned this topic

What is the purpose of this forced feature? There is no way to turn it off so essentially Verizon is not committed to protecting their customers privacy. Plus it's awkward for the caller as they know you are on the other line and don't want to be rude and interrupt your conversation by letting the phone ring so they just hang up!

Since I use my phone for work my customers know that I know they are calling but not switching over to get their call - Rude! Why do they need to know that I'm on the phone? Obviously there is no proper way to explain to a customer that one customers needs are more of a priority than theirs at the moment when they are calling me. Awkward!

I'm due for an upgrade and my contract is up because of the annoying forced feature, I may have to switch to AT&T. That would be a shame since I've been with Verzion for over 10 years.

Does anyone else experience this?