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A while back I made a decision to change from my unlimited data plan to a share plan based on the information a rep gave me. Little did I know he was giving me wrong info and I didn't discover it until after the so-called "14 days" that you have to void changes. Don't you think that if you base a decision on info that a company trained rep gives you, it should be grounds for them changing it back. Well the answer is NO. Verizon is purposely tricking people so they will be forced out of their "grandfathered" plans. Stay away from this company if you can....