Who I have the same questioned this topic

Has this happened to anyone else?!?! I pre-ordered my phone online on 9/14 at 3:26AM. I was even on vacation in the DR and woke up in the middle of the night to do this!!! Now this morning at 4:20 I got an e-mail saying that my order had been canceled... the e-mail stated below... this really, really, really makes me a disgruntled customer... I'm up for an upgrade and waited for the 5 to come out... definitely grounds for just terminating my contract with VZW

Your Order Has Been Cancelled

Dear PATRICK BLAND,

This email is to confirm that your order has been cancelled; you have not been billed for this merchandise.

If you have not requested your order to be cancelled, please call us at 1-888-483-7200, Option 5.

Please do not reply to this email. It is important that you call the 800# above if you have any questions about your order.

Thank you,

Verizon Wireless
Order Processing Team
1-888-483-7200, Option 5