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Really Lousy Data Service in Washington Indiana

I have been in Washington Indiana for about four months now and the data service is terrible especially in the evening.  It is network congestion.  The speed most of the time is not much better than dial-up.  I called and entered a trouble ticket and their only response has been some employee telling me it is network congestion.  As if I couldn't figure that out myself.  Any ideas about how to light a fire under them?

I'm a Verizon Retiree myself and plan to change carriers in about a month if things don't improve.

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