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Trying to reach customer service....

I wanted to send an email but didn't find that option online now. I found a phone number so I tried to call and an app on my phone came up and won't let me call. How do you get in touch with people???
We've been charged upgrade fees that we were never told about. The account should be getting a 20% discount, but is only getting 8%. I think I need to look for the corporate account rep for Ashland employees and maybe she can get something done.

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