Who I have the same questioned this topic

Has anyone had any problems connecting the jetpack (Ellipsis) to the internet with a computer that is running Windows 8,1?  I was able to remove my password and it connected, but I'm leary about connecting without the password.  It connected beautifully with my laptop using Windows 7 and my android phone (as well as the Verizon salesman's phone) who hooked me up.  Any help would greatly be appreciated!  I spent 2-1/2 hours on the phone with HP and Verizon support at the same time and neither tech had an answer.