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Who I have the same questioned this topic

Why isn't there an e-mail address for support?
INXS9000RPM
Enthusiast - Level 1

Have you noticed that Verizon offers no Email Support? Effectively, VZ is deliberately stopping you and I from lodging a dispute; be it a dispute about billing, service, or termination!

So if you have a Billing query you hafta just suck-it in and wait 20+ mins on the phone for a CSR.  I've tried to hang on twice now and given up each time.  And it [removal required by the Verizon Wireless Terms of Service] me off because, I'm wanting to get VZ to stop miss-charging me, and to bill me fairly.  IAs a result, I can't simply pay a smaller amount of the invoice and email a dispute for not paying the full amount.

I guess this no-email-complaints approach helps VZ avoid lawsuits, as there is no written record of a dispute.  Similarly, their no-email-feedback shows that they don't care about getting positive or negative customer feedback.  The only company I know of which started this trend is Microsoft - in its early days - before it built a large corporate User base.  After that, it started charging for Support services.  And we all know what that did to MS' reputation.

I'd be interested to hear anyone else's take on this energy-sapping, time-wasting VZ phone-only Support service.  Maybe I'm just too cynical, and have misread VZ's service culture completely ?????????????

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Who I have the same questioned this topic