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Re: Samsung galaxy s5
vzw_customer_support
Customer Support

I'm sorry your phone is not working after the update tamylee422. Try a SIM card pull. Here are the steps  http://www.verizonwireless.com/simulator/Samsung/galaxy_s5_kk/index.php . The last step would be a hard reset. http://www.verizonwireless.com/support/devices/knowledge_base.html/98103 . Please keep us posted.

KinquanaH_VZW
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