Who I have the same questioned this topic

I am on the phone with the worst customer care representative of all time.  She is not interested in offering a resolution for me as the customer.  I am concerned that the policies and procedures of the company have created this poor attitude and customer service. 

I believe that Jessica needs to transfer me to the supervisor to resolve this matter - since she cannot resolve the matter.  However, instead, she is sitting in silence with me on the phone saying that she cannot transfer me to anyone in the company to resolve the matter.

This is customer service?  This is Verizon? 

Hmm...