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We moved into our office 4 years ago and my phone worked fine (currently Samsung Note3). Recently a new neighbor moved in and installed a network extender. Recently I have been dropping at least 50% of my calls. I noticed that I am connecting to a network extender (I am 80 feet from their device). Customer Support says they cannot contact the neighbor or access their account directly and that I have to go to them with hat in hand and ask them to have Verizon turn it down. How do I prevent my phone from connecting to them (or any other network extender for that matter)?
I cannot believe that they designed the technology so that I connect to other peoples hardware and go out over their broadband network without my permission. And without the option of opting out. I have been happy with Verizon over the years, save the cost, however I need to start researching other networks.