Who I have the same questioned this topic

Since January I have been calling customer service to have my bill corrected.  I returned a phone that Verizon could not find in their warehouse for two months.  Then they had to fill out a form to have my account credited 299 since I was being cheated.  On average I have called more than once a month and spent at least an hour on the prone to hear that the wrong form had been filled out. This is just ridiculous.  I let the lady know that I was unhappy and felt my time was not valued as I have to keep calling to fix a mistake that I did not make.  She let me know she would escalate the ticket, remove the last fees and call back.  Shouldn't this be protocol anyhow?  I then received a20 credit.  Seriously, that is what my time is worth for calling for the last four months to fix an issue that should have never been on my plate to begin with.  Very unhappy with Verizon customer care!