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Military Discount issues

Is anyone able to clearly answer the MILITARY discount question?  The discount information states 15% discount.  I applied months ago....

I called last night for information; the rep. stated "You were granted the discount, but it is not applied".

I was told I have a "loyal customer" discount, and then the rep. proceeded to try and sell me a better data plan that would save me a whopping $2.00!

Where does this "loyal customer" discount show on my statement? At this point it appears the Military discount is just bait/false advertising...

Any intelligent answers welcomed.

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Who I have the same questioned this topic