I let my data run out and thought.. sure, go buy a prepaid card and call to get it "applied" to my jetpack hotspot. That was over 3 hours ago.
I don't have any other verizon gear.. no phones.. no home plans.. nada, just the jetpack.
There is no where on the website to just ADD TO CART a jet pack plan. I could buy another jetpack that comes with data from the website.. but a data card-- all by itself - why would anyone want that? duh
I had to create a verizon account.. just what I needed.. another account to keep up with. Why would I go prepaid..no contract if I have to register to do anything.. including ask questions??!!
Now I have a V account.. didn't help with anything. I tried to add a CC to my account.. from my PC. This is the message
To add a credit/debit card to your account, please sign in to the mobile/broadband account from your device. My device is a hotspot that won't flippin work until I add data.. which I need my card to buy..
website design fail!
A girl on one of my 3 phone calls said to go to my.jetpack (no dot com.. no dot net.. just my.jetpack) to add data and apply it to my device - which results in a DNS error. Then she put me on hold some more.. supposedly to get a supervisor to process a payment for data over the phone
WHAT A NOVEL IDEA! sheesh
that failed.. she came back.. talked over me like she could not hear me anymore (loud call center or just didn't wanna deal with it?) and hung up on me.
It's no wonder verizon has such crap reviews every where on customer service.
